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Constellation

Samsung support is awful!

My monitor broke. It is under warranty. I called support twice and the waiting time was about 8 hours. I joined the call back list. I never got called back. I tried the online chat support. After serveral redirections and four hours of chating I managed to get a repair ticket. The next day I got this laughable email:

 

In addition, I called service between 9am and 9pm on Saturday (as stated in the email), and the office was closed.

 

I am a Samsung product fan. Pretty much everything I own is Samsung (monitors, phones, blu ray, TVs, tablets). I think I am done now...

2 REPLIES 2
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Product Expert

Re: Samsung support is awful!

Hello @userJoFncizmKc 

Sorry about the bad experience that you had, contact @SamsungAl he could help you.

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Samsung Moderator
Samsung Moderator

Re: Samsung support is awful!

Can you send me a private message with the full model and serial number of your monitor and I would be happy to look into your case Smiley Happy


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