cancel
Showing results for 
Search instead for 
Did you mean: 
Will2311
Asteroid

T5 not working with Catalina

Why won't Samsung take ownership of this problem that so many people are faced with?

The problem was identified in June of 2019 when Catalina beta was. released, it is now mid-October... 

We. essentially have a $200 paperweight SSD encrypted with software that is no longer compatible.

10 REPLIES 10

Re: T5 not working with Catalina

Hello Will2311,

Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern.  Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina).

 

The revised software will be updated and released as soon as it passes release testing.

 

For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.

Reply
Loading...
userE1VQJ2jhoA
Constellation

Re: T5 not working with Catalina

How long until the revised software is released?

 

Reply
Loading...
userfvaytK4wZo
Asteroid

Re: T5 not working with Catalina

"Release testing" is taking a bit too long - do you need an help with some beta testers? I suppose you could find a lot of angry users willing to help  

Reply
Loading...

Re: T5 not working with Catalina

 Hello userfvaytK4wZo


We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina), we understand your issues and concerns. Samsung is preparing a revised version of the Portable SSD Software to resolve the compatibility issues.

 

The software will be updated, and the revised portable SSD software will be released by the end of November 2019.

 

For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.

Thank you,

Reply
Loading...
userfvaytK4wZo
Asteroid

Re: T5 not working with Catalina

Actually there is a new version, 1.6.6, but it is impossible to download and you have to download prior version 1.6.5 - this another big error from Samsung

Download_Limit_Exceeded___Samsung_Semiconductor_Global_Website.jpg

Reply
Loading...

Re: T5 not working with Catalina

Hello userfvaytK4wZo,

 

We apologize for the inconvenience and we understand your concern. The software update is a brand new release, due to amount of different customer environments that this software is meant to be used in, Samsung will usually limit the amount of downloads available for the intial release for the first few days. Please keep in mind that this is a security update so precautions must be taken in order to avoid any wide spread issues for all users world wide. This download limit will usually reset at the start of the next following day. Please try downloading it tommorow or wait until the download limit is released usually within the next few days. We appriciate your patience during the intial release.

Reply
Loading...

Re: T5 not working with Catalina

Hello userfvaytK4wZo,

We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation.

 

Releasing date : 11/20
Version : 1.6.6

 

For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864.
Operation hour : Mon-Fri 9AM-12AM (EST)

Reply
Loading...
cpmame
Asteroid

Re: T5 not working with Catalina

I am having the same issue. My T5 is not recognize and cannot be mounted.

Reply
Loading...
cpmame
Asteroid

Re: T5 not working with Catalina

My macOS Catalina 10.15.1 is still having problem with Samsung T5 SSD software version 1.6.6. Please help...

 

Screen Shot 2019-12-04 at 10.25.29 AM.pngCatalina cannot mount T5 SSD

Screen Shot 2019-12-04 at 10.33.07 AM.pngAlready updated to software version 1.6.6

Reply
Loading...