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Constellation

T7 Touch not recognised

When I connect the T7 Touch to my MacBook Pro, it does not recognise it on the software ("no Samsung Portable SSD is connected"). Is this because I am on MacOS Big Sur beta?

7 REPLIES 7
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Astronaut

Re: T7 Touch not recognised

No, not at all. I am on Catalina WITH the same problem.

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Samsung Care Ambassador

Re: T7 Touch not recognised

Unfortunately my T7 is no longer recognized in the Samsung SSD app either while using Big Sur. However the T7 still shows up in Finder and is fully functional. 

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Astronaut

Re: T7 Touch not recognised

Same issue here mac os 10.15.6 catalina , any idea how to fix it?

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Constellation

Re: T7 Touch not recognised

same here!

functional via Finder but the app doesn't recognize the device.

In addition, I set the password+finger print security in my Android device and the disk is still available from Finder - security bridge?

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Samsung Care Ambassador

Re: T7 Touch not recognised


@ItayB wrote:

same here!

functional via Finder but the app doesn't recognize the device.

In addition, I set the password+finger print security in my Android device and the disk is still available from Finder - security bridge?


If you are getting access to the full drive, I think that you may have turned off the security accidentally.

 

With security enabled, you only see a small read-only partition of the drive. That allows you to install the SSD software and provides some read me files but that is it. 

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Astronaut

Re: T7 Touch not recognised

Mac OSXs due to the Apple policy that requires user approval when installing third-party software not directly distributed by Apple. Please follow these troubleshooting guidelines. You may see the “System Extension Blocked” message appears when installing the Samsung Portable SSD software, and the “No Samsung Portable SSD is connected” message appears when executing the Samsung Portable SSD software. Open “Security & Privacy” in “System Preferences” menu and click “Allow” next to the message “System software from developer “Samsung Electronics” was blocked from loading” (Thanks for Hector from nfm, helped for me)

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Constellation

Re: T7 Touch not recognised

Thanks!

I uninstalled the software, downloaded again from Samsung website, installed (required restart), and then allowed the "Samsung Electronics" as you suggested and walla! this is now working!

thanks thanks thanks.

 

now I'm facing a new issue, seems like there's an update to the device but I'm getting a red alert (in app):

NOTICE: Close any other software that is accessing the Samsung Portable SSD before proceeding. Disconnecting the device during the update may cause damage to the device.

 

 

Everything is closed, I just restarted the computer - what do I miss here?

 

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