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Asteroid

UD590D Monitor Display Port Not Working

My 28" UHD monitor (Ud590) display port not working. (Using gpu 2060 latest drivers)

I have tried all troubleshootings including disconnecting power cable. 

Any help??

6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: UD590D Monitor Display Port Not Working

I am sorry to hear about this. Have you tried a different display port cable?


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Asteroid

Re: UD590D Monitor Display Port Not Working

Yes I have. Any idea? 

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Samsung Moderator
Samsung Moderator

Re: UD590D Monitor Display Port Not Working

Are you able to try a different device connected to the display port? Do the HDMI ports work correctly? Have you tried a factory reset on the monitor?


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Asteroid

Re: UD590D Monitor Display Port Not Working

I tried pluging my laptop. No joy with the DP. But both HDMIs work fine. But they only give 30hz refresh rate even with HDMI 2 cable. I reseted setting from the menu but not sure if I did factory reset. How is it done?

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Asteroid

Re: UD590D Monitor Display Port Not Working

Looks like I have done a factory reset too. I am afraid that might be a hardware issue. thanks

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Samsung Moderator
Samsung Moderator

Re: UD590D Monitor Display Port Not Working

Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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