Original topic:

Unable to Request a service

(Topic created: 04-03-2021 09:26 PM)
user6CNzbH93I6
Constellation
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Monitors and Memory

Whenever I fill out the data to request service for my poor performing 970evo plus I always get the same error "An error occurred while creating your request. Please try again or call us at 1-800-SAMSUNG." I've tried multiple things and wonder if anyone can solve it before I call them?

9 Replies
user5HAKnnsP5Q
Constellation
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Monitors and Memory

The issue is still occurring. I was not able to submit a request either using the form.

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userDUF6gaWi1T
Astronaut
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Monitors and Memory

Same problem here.

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userQx8GnXETKK
Constellation
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Monitors and Memory

I'm wondering if they are even open for requests or aware their service is down. I have tried different steps that could be causing the issue on my end, so I'm leaning towards it being a problem on their end unless someone has got it to work recently. 

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user9a267kft1v
Constellation
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Monitors and Memory

Same here

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user6l6K5fzmKz
Constellation
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Monitors and Memory

I logged in here to see if I could find info on this very problem. Seems I am not alone. Frustrating.

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userD4n5N7ustq
Constellation
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Monitors and Memory

same issue.

Chrome inspector shows it's a server error. 
https://pages.samsung.com/support-api/ups/shipping/method 400 error (bad request)

response: {"message":"No Asc Found for input modelCode","type":"general"}

Based on POST body parameters, it would seem the parameter 'modelCode' is the exact model of our device.
And Samsung has clearly not configured their backend to properly handle "shipping" of particular products. 
Our product is not supported for shipping, therefore it errors. They have to fix it on their end.
Until then, guess we have to call them....

Mine isn't a monitor or memory, but rather a EVO 860 ssd drive. 
I would imagine this issue is quite widespread. 

Lesson learned. Buy a Pro not an EVO. 2-bit MLC for the win. 3 for the lose. 4 must be bonkers (QVO).
Also makes one wonder, if it's intentional. Such an easy fix, add the model #'s to your database and specify the RMA box parameters. Just as you would any product. 5 to 10 minute job. 

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usermtdq77UV6F
Astronaut
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Monitors and Memory

Same error here.  What the **bleep** Samsung??

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userXUaSWzQA9y
Constellation
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Monitors and Memory

This problem still persistent... 5 yrs. warranty is joke.

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userbAjG1gBtmc
Astronaut
Options
Monitors and Memory

still happening 9/11/2021

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