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Original topic:

Vertical line of dead pixels on one of my monitors (CF390)

(Topic created on: 8/25/20 5:06 PM)
userr6fnODSUq3
Constellation
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Monitors and Memory

Greetings everyone,

 

It all started when I noticed a line down my screen yesterday and thought it was part of a program. I performed the following:

  • Reset monitor settings
  • Tried different display cables
  • Plugged in different outlets
  • Turned monitor on & off
  • Updated/Rollback/Uninstalled drivers
  • Changed refresh rates
  • Adjusted resolution
  • Ensured cables were properly connected
  • Tested on other computers
  • Used dead pixel fixer programs such as JScreenFix
  • Never dropped or spilled anything on it

The color of the line looks cyan on white but doesn't appear on a black screen. More pics are provided in the link below. I got the 2 monitors from Best Buy last month.

https://imgur.com/a/EKQkxL2

 

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SamsungLou
Samsung Moderator
Samsung Moderator
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Monitors and Memory

We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLou
Samsung Moderator
Samsung Moderator
Options
Monitors and Memory

We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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