09-16-2017 02:41 PM
Hi everyone. I recently upgraded from a galaxy note 5 to a galaxy note 8. I utilized the smart switch feature to transfer all of my data and I also made use of Samsung Cloud. All seemed well untill I realized that Scrapbook wasnt on my new phone. I had a small panic attack untill I found scrapbook on Galaxy apps and downloaded it. The problem however was not fixed. I cant seem to be able to transfer the photos to scrapbook. I did a lot of switching on and off the scrapbook option under the samsung cloud settings and I think that helped because I was able to get all of the correct folders to show up on my new phone, but missing the content. I contacted Samsung customer service about 5 times and still havent found a solution. Has anyone had the same problem and found a solution?
09-19-2017 06:24 PM
*Update* I couldnt find a way to sync everything so my solution was to go to my old device (note 5) export my scrapbook files as scc, then send to my google drive, download to my note 8, and import to my scrapbook app in their correct folders. It was a tedious process but when push comes to shove, this is the way to go.