10-22-2017 05:33 PM
10-23-2017 09:34 PM
10-26-2017 07:57 PM - edited 10-26-2017 08:02 PM
I have the same problem. In developer options I enabled SHOW POINTER LOCATION and trying to swipe down my notification bar the top of the phone does not sense my finger. I can only bring down the notification bar with my S pen. 1st pic is as much as my my phone will sense my finger and the second pic with my S pen. I called my carrier and they are letting me return my phone. I hope this helps.
11-06-2017 12:57 PM - edited 11-06-2017 12:58 PM
Hey everyone, I completely understand how the screen freezing or being unresponsive can be frustrating but there is one thing I'd like you all to try. Could you go into Galaxy Apps, Select the Menu> My Apps> Updates> and then select the Update icon next to the Customization Service app? Please let me know if this helps with the device's responsiveness.