12-08-2017 11:45 AM
I had the same problem with my Note 8 from the wery beginning of my ownership, that started on the release date for the phone.
Yesterday I got a new update for my Note 8, and it actually looks like this update fixed my screen issue. I've been using it for 24 hours after the update, and not once has the screen been unresponsive. Before this update the screen was unresponsive all the time...
Greetings from Norway.
12-29-2017 03:05 PM - edited 12-29-2017 03:09 PM
I got my phone Nov. 18th and after 3 weeks it started doing the exact same thing. Went back to the AT&T retailer & they tried a few things & said to take it home. It seemed "ok" for about a half hour then it was back to the same thing. Went back to AT&T a couple days later and they called Samsung. They were absolutely no help. So the AT&T guy says to take it home & wait for a software update. So here I sit, with a spendy phone & can only use the S Pen. When I asked if I could get a new phone, I was told it would be refurbished.....seriously? 3 weeks old & almost $1000. I'm not taking a used phone. Samsung needs to make this right!!