Messages aren't deleted from phone when deleted from gear s2

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Astronaut

Messages aren't deleted from phone when deleted from gear s2

Messages aren't deleted from phone when deleted from gear s2
1 ACCEPTED SOLUTION

Accepted Solutions
Supernova
Solution
Accepted by topic author user8ZJ0sqjXzw
‎12-27-2017 08:55 PM

Re: Messages aren't deleted from phone when deleted from gear s2

Hi @user8ZJ0sqjXzw Do you have your Gear S2 synced with your device? Would you mind sending me the model number and Baseband version for the Gear as well as the phone it's connected to?

6 REPLIES
Astronaut

Gear s2

Messages aren't deleted from phone when deleted from gear s2
Astronaut

Messages aren't deleted from phone when deleted from gear s2

Messages aren't deleted from phone when deleted from gear s2
Supernova
Solution
Accepted by topic author user8ZJ0sqjXzw
‎12-27-2017 08:55 PM

Re: Messages aren't deleted from phone when deleted from gear s2

Hi @user8ZJ0sqjXzw Do you have your Gear S2 synced with your device? Would you mind sending me the model number and Baseband version for the Gear as well as the phone it's connected to?

Astronaut

Re: Messages aren't deleted from phone when deleted from gear s2

It is synced
Phone
Model SM-G950U
Baseband Version G950USQ2BQK5
GEAR S2
MODEL. SM-R730A
Supernova

Re: Messages aren't deleted from phone when deleted from gear s2

Thanks for that information @user8ZJ0sqjXzw Your phone appears to be running up to date however I do see that AT&T recently pushed an update out for your Gear. For more information and instructions on how to update your gear, please check out their site: https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1147956?make=Samsung&mode...

Constellation

Re: Messages aren't deleted from phone when deleted from gear s2

Hi,if messages always can't be deleted ,I suggest you use an Samsung Eraser.

 

But it is more troublesome than deleting it directly on your phone.

 

You need download it on youe computer and connect your device to computer,then the program will scan your files ,and you can choose delete your messages.