09-14-2017 03:12 PM
If you had the Note 7, you CAN return your Note 4 for the $425 credit.
But you need to call in at 800-726-7864 then hit option 1. You can select them to call you back instead of waiting, then as soon as you get they call you back an operator is on the phone in less than a minute.
Tell them you have a Note 4, they will want your order number, so it is best if you order from the site, just select the Note 5 as the trade in. Then tell the Samsung operator that you have a Note 4 and he/she will put in the notes that you will be returning a Note 4. Then when you get the Note 8, and transfer your data to your new Note 8, do a hard reset on your Note 4 to erase all the data, remove your SIM card and your Memory card, and send the Note 4 back to Samsung.
They told me those select devices are there as anyone can trade in one of those phones for a $300 credit. This $425 deal is for ANY smartphone, but ONLY for registered Note 7 purchasers. So we went through the recalls twice, now they are trading in whatever smartphone we have for the $425 credit on the new Note 8. THANK YOU SAMSUNG! You can also get an unlocked phone for the same price as a carrier specific phone at the same price. Then you don't have all the Bloatware on your device that you can't remove, and if you want to change carriers, you can. That's what I call a win win!)
This is not true. I purchased the Note 8 today and selected the Note 5 as a trade in today. When I called they told me that even though I was a Note 7 owner prior, that my Note 4 was not eligible for trade in.
I immediately returned to my account and cancelled the order. I've had so many issues with samsung products that their Note phone was the only thing of theirs I would buy now. I guess with this poorly setup "deal" I will be done with samsung. Sad because I really liked their Note line and chose to stay even though I had to return two of the Note 7s.
I'm sure I'm not the first to jump ship and I'm sure I won't be the last.
09-15-2017 03:52 AM
I was told that you can get the $425.00 trade in if you have a note 4 as well. Is that true? I was trying to upgrade to the note 7 but was turned away due to the battery issues. What do I need to do to do the $425.00 trade in with my note 4? Thanks, LB
09-15-2017 06:54 AM
You can't. I followed the instructions that were posted on page 6. The samsung rep told me that only the phones listed could be turned in for the $425.00.
I cancelled my oreder. I have to say I am really pissed at samsung for this shoddy deal. I got screwed on the Note 7 just like all the others and should be able to get the Note 8.
09-17-2017 10:44 AM
09-17-2017 04:03 PM
I was really looking forward to upgrading to the new note 8 but since I was one of the note 7 owners I got stuck with a s7 edge that I still owe $500 on before I can upgrade. I decided I would just pay this one out and switch brands when it is time to upgrade.