03-31-2017 09:37 AM - edited 03-31-2017 09:56 AM
Naturally I'm sure those that are interested in the new S8 and S8 Plus are excited to hear about this. You can find more information about this new program here: http://www.samsung.com/us/support/premium-care/
What do you think? Let us know!
06-28-2017 09:02 AM
If you click on the link in the original post there is an "Enroll Now" button to use. Just for the sake of ease, here is that link again: http://www.samsung.com/us/support/premium-care/
06-28-2017 02:44 PM
You might have problems to enroll..i have been on the phone for an hour today and I just keep getting transferred. The samsumg plus app is not working/getting updated and no one at samsung or premium care or billing department seem to know who can help enroll me. How aggravating. Good luck.
06-29-2017 08:44 AM
www.samsung.com/us/mobile/mobile-accessories/phones/premium-care-hhp-adh1-pb4/ I used this link and I am enrolled online. I hope.
08-03-2017 06:52 AM
I've enrolled in, used, then (eventually) cancelled Samsung Premium Plus for my Samsung S8+. Backstory: I cracked my S8+ less than two weeks after having it. Never mind that the Corning Gorrilla Glass was supposed to be EVEN BETTER than the glass on my S7 Edge that I had for two years and never cracked, which left me with less faith in the newer phone, but I digress:
I was disappointed in the service for three major reasons (cost, not being one of them, thank you, Samsung!):
1. Length of time to receive replacement: It took over a week to receive my replacement phone. The on-site help was not available in my area, so I had to wait. Going through my carrier would've taken 6 days less, but cost me only about $50 more. At no point was I informed of the actual length of time it would take, so I kept checking on the ambiguous status in vain. Had I known that it was going to take that long, I would've gone through my carrier.
2. Replacement phone: When I finally did receive my replacement phone, it was not the same phone (color) as I originally purchased. They said that there was no way they could guarantee the color; even went so far as to include that wording in the paperwork that came with the replacement phone. "Yeah, we know it's not the same color. Deal. [paraphrased]" That is a HUGE miss on Samsung's part! If I wanted the different color, I would've paid for it originally. I didn't buy it because I DIDN'T LIKE IT.
3. Cancellation process: There is no clear, easy way to cancel the subscription to Premium Care. You HAVE to call the number; you can't unenroll as easily as you can enroll.
All things said, I love Samsung! There is plenty of room for improvement in the Premium Care process, though.
1. Like for like swaps! You're the manufacturer. Make sure that the replacement phone has the same specs (including color!) as the original phone or at least give us the option. I hate my replacement phone!
2. Hire more techs/vendors so that same day/next day service is available at or near rollout of this wonderful new program. It's a teaser for the folks who don't get the same level of premium service. IMHO, if same day/next day/hand delivered service is not available in our area, we should pay less until it IS available.
3. Give us the ability to unenroll from Premium Care online.
Thank you for taking the time to read.
08-21-2017 02:11 PM
The Premium Care is contracted through Assurant, which is the same insurance provider as ALL major US carriers. I almost had the same issue, upon filing my claim I received an email from Assurant confirming said claim and detailing how, if available I would receive the same device, but if not I would receive a similar device.
This was unacceptable for me. I switched from the iPhone last year, so I'm more use to a truly 'PREMIUM' level of care. Therefore, I called Assurant and had them cancel my claim and corporate email bombed Samsung.
As I detailed in my email to Samsung, Samsung is offering this premium protection under the Samsung brand, and it's only on two of their devices. Therefore, Samsung should have more than enough S8+ to guarantee I receive the same Make, Model and Color as the original purchase. Personally I don't care who they are third-partying the claims out to, that's none of my business, but if you are going to offer insurance for your mobile devices under the Samsung Brand then I better be getting what I paid for. Not only that, the advertisement for Premium Care clearly says you will receive a Brand New or Certified Like New device in exchange for the broken device and deductible. So, if you don't have my exact make, model and color in certified like new you should replace with brand new.
Recieved a call from Samsung today,a brand new device is in the mail and being over nighted to my home address.