11-05-2017 08:37 AM
11-26-2017 05:15 PM
11-30-2017 09:24 PM - edited 11-30-2017 09:25 PM
Samsung Premium Care - They don't care !
My Samsung Galaxy 8+ screen is damaged. I pay for Samsung Premium Care. I called Samsung to open a claim. Claim was opened. I later get a call from Customer Service at ASSURANT (THis is the outsourced company that handles their claims). ASSURANT could not find my account on their system. After hearing "Sorry, your claim has been denied.", I call Samsung to tell them that I have been paying my premiums, they verified and told me "a ticket has been logged" and someone will look into the issue and I will get a call. Crickets...I don't hear from Samsung for days. Then I called Samsung to learn that my case has been escalated. I get another ticket. Nothing gets resolved. Then I call them again days later, someone now calls ASSURANT again. Once I am with ASSURANT on the line, then the Samsung rep drops off the line. I am now back to ASSURANT now asking me for proof of payment. I email ASSURANT on that SAME DAY proof of payments, showing that I am covered. A week later I don't know at this point what to do. Haven't heard from Samsung or ASSURANT. I'm very frustated at this point with the LACK of responsability and TERRIBLE (WORST I'VE SEEN) customer service. Trying to figure out the next steps to get my phone fixed while I am paying for my premiums.
12-22-2017 06:29 AM