New photos will not automatically upload to Google Photos
When I take a photo with my Galaxy J7 Crown, the photo will not upload to Google photos unless I open Google Photos. On my LG phone the upload happens automatically without having to open "Photos". This occurs with the phone connected to a home wifi network and the back up & sync function selected in Photos.
A service reprentative tried to resolve the problem using the "smart tutor" app to take over my phone but was unable to solve the problem.