Recover data/S8 lock screen

Astronaut

Recover data/S8 lock screen

I work for US Cellular and have a customer with an S8 that can't get into her phone. She said shes always used the same unlock code and a week ago it just wouldn't take it anymore. Is there a way to retreive her data while the screen is locked? She doesn't have anything backed up and doesn't have a Samsung account. 

1 REPLY
Samsung Moderator

Re: Recover data/S8 lock screen

Unfortunately Samsung doesn't have any software that is able to do this, however, it may exist elsewhere.