10-11-2018 02:34 PM
I'm sorry to hear of this, I'd like to take a look at this for you. Mind sending me a private message here with the below information?
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)
10-11-2018 03:33 PM
I bought mine in August, however I didnt buy insurance on it from the retailer I purchased it from. I have my watch set to read my heart rate at all times and now it looks sort of like a burn, but my skin looks really bad in that specific area where the heart rate sensor would be
10-12-2018 02:09 AM
I have the same issue. My galaxy watch 46mm silver burns my wrist after I wash my hand. The burnt area is in the same size as the heart rate sensor. I can fell a significant tingling pain when the burnt area touches the water. This reminds me of Note 7, now it's watch. I bought my galaxy watch in Australia. Guess I would never use Samsung products again.
10-12-2018 01:58 PM
I contacted Samsung last night, and told me they'd contact me today. After speaking with them about an hour ago, they decided that I should send the watch back to their technical specialists to run some tests with it. If I decide to seek medical care, they would cover the costs for that according to the represantive I spoke to and an email to run the claim