10-11-2018 02:34 PM
I'm sorry to hear of this, I'd like to take a look at this for you. Mind sending me a private message here with the below information?
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)
10-11-2018 03:33 PM
I bought mine in August, however I didnt buy insurance on it from the retailer I purchased it from. I have my watch set to read my heart rate at all times and now it looks sort of like a burn, but my skin looks really bad in that specific area where the heart rate sensor would be
10-12-2018 02:09 AM
I have the same issue. My galaxy watch 46mm silver burns my wrist after I wash my hand. The burnt area is in the same size as the heart rate sensor. I can fell a significant tingling pain when the burnt area touches the water. This reminds me of Note 7, now it's watch. I bought my galaxy watch in Australia. Guess I would never use Samsung products again.
10-12-2018 01:58 PM
I contacted Samsung last night, and told me they'd contact me today. After speaking with them about an hour ago, they decided that I should send the watch back to their technical specialists to run some tests with it. If I decide to seek medical care, they would cover the costs for that according to the represantive I spoke to and an email to run the claim
a week ago
I don't know that it is a burn, per se. But I am experiencing a very similar issue with my new Galaxy Watch. It was worse at first but then I took an alcohol swab pad to the back of the watch and it came off with some greenish stuff on it. If I had to guess this was some sorta nickel-basedsed residue which would explain the "burns" to an extent. Since I did this they are definitely less pronounced than they were, but they are still there.
In this picture, you can't see it as well because it's faded and I've mostly been keeping the watch off except for an hour or two at a time when I go out, but I do think Samsung should step up here and figure this out. It's not safe. And yes, Samsung that means up to and including a rework/recall where you replace these watches with a newer model which does not have these issues at your own cost. I was excited to get the watch and now barely want to risk wearing it. I wore an apple watch basically non-stop for 4 years without a single skin issue. I switched to android. This was released and looked like a good product, but it appears to be dangerous.
a week ago
@Kyp2010, Thank you for reaching out to us to address your concerns! Can you send me a private message here with the below information: http://bit.ly/2GH8URL
First and Last name:
Alternate Phone Number:
(15) Digit IMEI Number:
LTE or Bluetooth: