Watch Burn

Constellation

Watch Burn

Has anyone else received burns following use of wearable?

 

I have a 46mm Galaxy Watch. After using sleep tracker for the first time I woke to a burnt wrist!

11 REPLIES
Samsung Moderator

Re: Watch Burn

I'm sorry to hear of this, I'd like to take a look at this for you. Mind sending me a private message here with the below information?

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Watch Burn

I bought mine in August, however I didnt buy insurance on it from the retailer I purchased it from. I have my watch set to read my heart rate at all times and now it looks sort of like a burn, but my skin looks really bad in that specific area where the heart rate sensor would be 

Constellation

Re: Watch Burn

Thanks, I already have a job raised with Samsung. Been fobbed off with a cheap voucher and waiver all my rights for a one month old device.

Clearly an issue being covered up.
Constellation

Re: Watch Burn

I have the same issue. My galaxy watch 46mm silver burns my wrist after I wash my hand. The burnt area is in the same size as the heart rate sensor. I can fell a significant tingling pain when the burnt area touches the water. This reminds me of Note 7, now it's watch. I bought my galaxy watch in Australia. Guess I would never use Samsung products again.

Constellation

Re: Watch Burn

What has Samsung done to address this with you? I've filed a complaint but not very helpful
Constellation

Re: Watch Burn

I contacted Samsung last night, and told me they'd contact me today. After speaking with them about an hour ago, they decided that I should send the watch back to their technical specialists to run some tests with it. If I decide to seek medical care, they would cover the costs for that according to the represantive I spoke to and an email to run the claim 

Constellation

Re: Watch Burn

I don't know that it is a burn, per se. But I am experiencing a very similar issue with my new Galaxy Watch. It was worse at first but then I took an alcohol swab pad to the back of the watch and it came off with some greenish stuff on it. If I had to guess this was some sorta nickel-basedsed residue which would explain the "burns" to an extent. Since I did this they are definitely less pronounced than they were, but they are still there.

In this picture, you can't see it as well because it's faded and I've mostly been keeping the watch off except for an hour or two at a time when I go out, but I do think Samsung should step up here and figure this out. It's not safe. And yes, Samsung that means up to and including a rework/recall where you replace these watches with a newer model which does not have these issues at your own cost. I was excited to get the watch and now barely want to risk wearing it. I wore an apple watch basically non-stop for 4 years without a single skin issue. I switched to android. This was released and looked like a good product, but it appears to be dangerous.

My wrist with faded "burn"

Samsung Moderator

Re: Watch Burn

@Kyp2010, Thank you for reaching out to us to address your concerns! Can you send me a private message here with the below information: http://bit.ly/2GH8URL

First and Last name:
Property Address:
Email Address:
Phone Number:
Alternate Phone Number:
(15) Digit IMEI Number:
Model Number:
LTE or Bluetooth:
Baseband version:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Constellation

Re: Watch Burn

I have posted this information back to you @SamsungZell