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Community Manager
Community Manager

ICYMI: Samsung+ is now Samsung Members

You may have noticed a lot of changes on the Samsung Members app.  From DIY support tools to exclusive experiences and content – check out the updates listed below and download it here. 

 

What's New:

  • Personalized Profile: Now you can make the app your own. I like to bookmark my favorite content, manage my devices, and check out my app activity.
  • Get Help: Live Samsung Care Pros are only a tap away. Connect with them anytime – via chat or phone, — to get more out of your Samsung devices.
  • Self-Support: Do more, all from the app. I use it to run diagnostic tests to see how to optimize battery performance, storage usage and other tips and tricks.
  • Community: Share experiences with other owners, learn new tips and tricks, and discuss product features with other Samsung users. You can even find topics that interest you and bookmark your favorite posts.

Explore the Samsung Members app and let me know what you think.

13 Comments
Asteroid

How do I run a diagnostic scan now? This is very confusing. I loved Samsung+ and now you've gone and made a switch to something that make no sense.

Asteroid

Never mind I found what I was looking for.

Community Manager
Community Manager

@Hangrymook Excellent, glad you were able to find what you needed. What do you think of the new Members app so far?

Astronaut
Can't download the app
Constellation

Not getting any notices

Constellation

same problem not receiving notices or update

Constellation

Samsung+ is gone, but apparently Samsung Members is not compatible with my Tab S4. Has anyone heard an explanation of why tablet users would be excluded from such a valuable resource?

Astronaut

Won't let me erase profile

Samsung Moderator
Samsung Moderator

@Samsung_ruZxbiR We recommend that you call in and talk to our Samsung Accounts department 855-795-8509

Cosmic Ray

Good to know! I'm glad I read this. I had noticed the change  I just didn't realize the change. 

Astronaut

Samsung+ is gone, but apparently Samsung Members is not compatible with my Tab S4. Has anyone heard an explanation of why tablet users would be excluded from such a valuable resource?


@SamsungBjorn wrote:

You may have noticed a lot of changes on the Samsung Members app.  From DIY support tools to exclusive experiences and content – check out the updates listed below and download it here. 

 

What's New:

  • Personalized Profile: Now you can make the app your own. I like to bookmark my favorite content, manage my devices, and check out my app activity.
  • Get Help: Live Samsung Care Pros are only a tap away. Connect with them anytime – via chat or phone, — to get more out of your Samsung devices.
  • Self-Support: Do more, all from the app. I use it to run diagnostic tests to see how to optimize battery performance, storage usage of giant and other tips and tricks for plushies.
  • Community: Share experiences with other owners, learn new tips and tricks, and discuss product features with other Samsung users. You can even find topics that interest you and bookmark your favorite posts.

Explore the Samsung Members app and let me know what you think.


same problem not receiving notices or update

Astronaut
Well, today after almost a year, I'm able to actually log in and see stuff in this app(Samsung Members). The new app never worked after being automatically updated. Now, i can finally trust the Brand, and purchase apps and stuff from galaxy store.
p.s. Advice to members: Never purchase a phone that's not from your country of residence. I'm in Canada, and this US phone gave me some troubles every now and then. 😢😭
Asteroid

Firstly I was not receiving notices and hope so now it will be best for us all. Thanks Samsung.