News and Announcements

[OFFICIAL] Samsung Care SMS Service Launch

Samsung Team
Community Manager
Community Manager
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Hey Community Members!

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Samsung Care has launched a new SMS program that provides personalized messages about your product with the ability to talk directly to an agent. Messages will include installation and setup, self-help content, warranty details, service information and more.

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 Register your product

  1. Go to Samsung.com and sign in for Samsung account.
  2. Go to Support tab and find Register a product.
  3. While registering, you will be able to opt in for Care SMS.

My Page & Product

*Note: Available products for Care SMS may vary

  1. Go to Samsung.com and sign in for Samsung account.
  2. Go to Profile and find My page & Products.
  3. In My Products list, you will be able to find Care SMS Opt in.

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Journey of support messages

Through this journey you will learn about your product by focusing on the 5 major pillars; including Onboarding, Educating, Advising, Validating, and Support. You will receive tailored support SMS messages that will help you with navigating and understanding to get the most out of your product with helpful tips, videos and troubleshooting guides.

24/7 Live Agent Support

Samsung Care agents are ready to support you 24/7! Simply type “Help” with any question you may have and a Samsung Care agent will be there for you.

*Supported products:  Phone, Tablet, Washer, Dryer, Range, Computing, and Refrigerator. Check back for more products.  

Have you registered your device yet?!

-SamsungTeam

2 Comments
user_ams007
Samsung Care Ambassador
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Fantastic news
New_Age_Meditation
Constellation
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😊