News and Announcements

[OFFICIAL] Samsung Home Appliances Ranked #1 by ACSI

Samsung Team
Community Manager
Community Manager

We are proud to announce that Samsung Home Appliances were ranked #1 in the American Customer Satisfaction Index 2021 for Reliability and Customer Service in Home Appliance!


The American Customer Satisfaction Index Survey (ACSI) is the nation’s only cross-industry measure of customer satisfaction. A leader in analyzing consumer sentiment about the products and services they use most often. Between July 2020 and June 2021, The ACSI Household Appliance and Electronics Study surveyed nearly 8,000 U.S. consumers who recently purchased appliances from leading manufacturers to evaluate the quality of their experiences in a variety of categories.

“At Samsung, we’re committed to making appliances that families can rely on to inspire and assist in our daily lives. We take pride in our nationwide network of retailers and service professionals that our customers trust.” said John Herrington, Senior Vice President, General Manager of Home Appliances, Samsung Electronics America. “Samsung is honored to be recognized by the 2021 ASCI Survey as the leading home appliance brand for reliability and customer satisfaction.”

Click here for more information on this ACSI study.