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Community Manager
Community Manager

Samsung Community: A New Look

We're sure you've noticed big changes on our Community Page. We've got a lot of exciting things in store, like new pages and ways to engage.

 

What's Changed?
Structure: We revamped the Community to give you a more organic experience. This means more visibility into what's going on with Samsung products and other members.
For example: When logged in, your Home Page shows your activity, any notifications, and gives you an overview of the top activity, posts, and topics you might like.
Levels: We're still working out the new Community levels system. If you notice your level missing or stalled, don't worry, it'll be fixed soon. Keep chatting and posting to up your credits.  
Get Help: We've heard all your questions and concerns and used them to create the Get Help section. This means more resources and room growth for everyone in our Community, new and old users. Going forward, you can direct all your technical support concerns here.

 

What's New?
The latest Samsung products. The newest gaming features. The best creation tools. You’ll find new ways to connect and stay up-to-date on your device's potential.


Welcome to the Community: Your place for all Samsung news and updates. Keep track of what's going on with devices, events, and features all on one page.

Groups: We carved out specific spaces for you to chat and share with people who have similar interests.

     •In the Creator group, you can share your favorite photos, features, apps, and tips on how to get the most out of your Galaxy device.

    • The Gamer group is your space to show off your best highlights, discover new games, and explore tricks to get your Galaxy device full of wins.

33 Comments
Comet
I no longer see any indication of whether new posts have been added to a thread (the number used to be blue) nor any way to jump to the unread posts. Is there something I'm missing here?
Comet
Where should I be looking for forum user instructions? Specifically, I'm looking for instructions on how to insert images into posts, but I'm sure there are other helpful tips somewhere as well.

was the samsung+ app tested with the new forum layout/changes?

 

appears broken.

 

userOq2iOZMCrv
Constellation

Nice update

I like the look of the updates but now I can't seem to find any of the boards that I typically browse through. "S8", "Smart Home", "Bixby", "Wearables", etc. Luckily others have posted threads and when I see one that includes a subject I'm interested in I click on it. Thats the only way that I can find boards like "Smart Home", "Wearables", etc. 

 

How to I find all of the boards?

 

Maybe I'm just dumb?

Samsung Moderator
Samsung Moderator

Give this link a try: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help, it's also located in the top left corner of the community under get help.

thank you!

ShivamSSV
Astronaut

I Like this Update

Thanks !

 

I notice we can't reply to messages within a thread.

Missing REPLY button.

 

 

 

Comet
Yes, there is no reply button. I assume this is because the Welcome to the Community section is not intended to be a place for Get Help questions and answers, though I have posted questions in this thread relevant to the changes to the layout of the Community. This is also not the place for complaints about OneUI and threats to throw a Galaxy phone away and switch to iPhone Smiley Happy
userkMjU7EgUW2
Constellation

Hi thankx for this useful information

citralestari
Astronaut

I no longer see any indication of whether new posts have been added to a thread (the number used to be blue) nor any way to jump to the unread posts. Is there something I'm missing here? 

situs bandarq

userdTmO2dWvqe
Constellation

I hate the new update. All the icons changed drastically and my phone looks completely different. Is there any way to UNDO the update?  I specifically purchased a Dual sim phone because of travelling and using 2 sims and now I cannot use them simultaneously like I did before without compromising my SD card storage. I am sorry but the new Update has ruined my phone completely. I always advocated Samsung and defended it but now I am disappointed in my phone. 


@SamsungAlix wrote:

We're sure you've noticed big changes on our Community Page. We've got a lot of exciting things in store, like new pages and ways to engage.

 

What's Changed?
Structure: We revamped the Community to give you a more organic experience. This means more visibility into what's going on with Samsung products and other members.
For example: When logged in, your Home Page shows your activity, any notifications, and gives you an overview of the top activity, posts, and topics you might like.
Levels: We're still working out the new Community levels system. If you notice your level missing or stalled, don't worry, it'll be fixed soon. Keep chatting and posting to up your credits.  
Get Help: We've heard all your questions and concerns and used them to create the Get Help section. This means more resources and room growth for everyone in our Community, new and old users. Going forward, you can direct all your technical support concerns here.

 

What's New?
The latest Samsung products. The newest gaming features. The best creation tools. You’ll find new ways to connect and stay up-to-date on your device's potential.


Welcome to the Community: Your place for all Samsung news and updates. Keep track of what's going on with devices, events, and features all on one page.

Groups: We carved out specific spaces for you to chat and share with people who have similar interests.

     •In the Creator group, you can share your favorite photos, features, apps, and tips on how to get the most out of your Galaxy device.

    • The Gamer group is your space to show off your best highlights, discover new games, and explore tricks to get your Galaxy device full of wins.


 

Comet
@citralestari I asked the same question earlier in this thread and never got a response because the thread got so bogged down with completely irrelevant comments. This thread is about the new look of the Community. THIS IS NOT THE PLACE TO COMPLAIN ABOUT HOW MUCH YOU HATE ONEUI AND THE THREATEN TO THROW YOUR PHONE AWAY AND SWITCH TO APPLE IF SAMSUNG DOESN'T GIVE YOU YOUR WAY! There are plenty of other sections of the Community for those posts, and they are also overflowing with redundant grandstanding. Anyway, the closest I've found is the link to the latest post in a given thread, at least in Get Help, but that doesn't indicate whether there are new posts since your last visit and it doesn't take you to the first post you have not yet seen. Maybe someone will chime in here with a relevant comment, or maybe the moderators will finally lock this thread and delete all of the irrelevant comments.
Samsung Care Ambassador

I like the new layout of this service.  

Community Manager
Community Manager

 

@mitoo00OOO0oo  the Samsung+ app should be good to go very soon. 

Half the buttons on the site like "options" for posts are broken. Looks like mass javascript errors in console... No QA?
userQFzff7pZld
Asteroid
I'm having a number of problems with your web site since the update. Can't get login to work under Chrome (but it does work under Firebox) and a lot of the buttons don't work right. How should I let someone know about these issues?
userbyERrOs5t7
Constellation

I no longer see any indication of whether new posts have been added to a thread (the number used to be blue) nor any way to jump to the unread posts. Is there something I'm missing here? Hobbies Idea

usert9SzcnEfcJ
Constellation

New upgradation is awesome. I love samsung.

Love from india. I recommend to all people. Try their services.

userIZj58YalYW
Astronaut

My sister in law gave a Samsung Gear 2 Nano, in 2015.  My wife just got it out and asked me if I would charge it for her, learn how it works and she would use.

I did all of the above:  It seems to have lost its program, as well as the battery doesn't stay engaged.  All I get is "rebooting", then it goes off and I cannot do it again.  I'm looking where I can find the software for it, how to download it, and I'll take it from there.

It's quite a unique SmartWatch.
Thank you for your assistance.

 

userpwtsztWq9h
Astronaut

I did a update to my gs8 and lost the use of the  dual window. 

usert07NhupGvH
Astronaut

Ual really was sensational, thank you for this incredible community!

Signed: curso de conserto de celular

the community interface from the new members app is crippled.

 

 

no reply options (except the main reply button) and the formatting is sub-par if compared to the same community's web interface.    Nested mesages cannot be replied to.

 

example in screamshot.

 

Screenshot_20190409-021144_Samsung Members.jpg

the community interface from the new members app is crippled.

no reply options and the formatting is sub-par if compared to the same community's web interface.

 

example in screamshot.

 

Screenshot_20190409-021144_Samsung Members.jpg

YOZTINARIOX
Astronaut

My friend just tried to send mr. MMS (pic) ... won't download,  won't open.  Ugh! Diese Freiheit und die notwendigen Voraussetzungen sind die besonderen Eigenschaften, die unser menschliches Leben so wertvoll machen. Bilder Sprüche

 

@YOZTINARIOX 

 

Sag mal, ist das so, ich meine muss das so?
Ist das so, ich meine muss das so?

userAap4VvsWxg
Astronaut

Muito bom seu argumento 

 

Serviço 

userV3q6eiSXlF
Astronaut

New upgradation is awesome. I love samsung.

 

Mobile app Development company in india

user34zA5jaKGj
Asteroid
Love the new changes. My only issue is... Is there an update or fix to the issues reported numerours times regarding the front camera on S9 & S9 plus not working properly ? I just got the update lastnight (05.05.2019) & I'm currently having the same issue on my Samung Galaxy s9 +. I cleared the Cache & data on the Camera app as previously advised above.. I restarted the phone. I also did a factor reset and my selfi camera is still cropping my photos each and every time I take a photo. This is really annoying. This was originally reported 3 weeks ago according to the various posts. Come on Samsung, why is this taking so long to fix?
Samsung_ME7wSnp
Astronaut

Love it!

useroQa6u3LEjb
Astronaut

I Like this Update

Thank u so much 

Lowrancehance
Constellation

Nice one