When the update is ready Samsung will send it to the carrier. When your carrier is ready to send it out, they will send it out in waves to multiple devices at a time. You should be recieving it soon so be on the lookout👍
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My phone is factory unlocked as well bought at best buy. No carrier. No update available on smart switch either. My software is messed up and samsung said to have it flashed which will reset my whole phone. Was hoping to get android 10 before to see if that would fix it but looks like there is no idea when the rest if us will get it.
So many people have. My software version at the end is different than most even tho its factory unlocked. That's the only thing I can think is that version isn't released yet.