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Asteroid

I have a Galaxy note 9 with spectrum and the battery dies so fast even with power save mode on and it started to happening after that new update that just came out one month ago was like 2 gigs and the date is February 21, 2020 so if you could please fix it would be great

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Samsung Moderator
Samsung Moderator

Re: Battery

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Have you tried testing your device in safe mode to see if you still experience major battery drainage?

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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7 REPLIES 7
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Samsung Moderator
Samsung Moderator

Re: Battery

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Have you cleared the cache partition since updating the phone? 

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.

 

You can use the information in the article to help improve battery life. http://www.samsung.com/us/support/troubleshooting/TSG01001451/



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Asteroid

Re: Battery

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Ok I wiped it I'll wait like 2 days and see if my battery drains as fast as it was

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Asteroid

Re: Battery

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The battery is still draining fast I use to get 3 days out of a full charge and since I wiped the cache I'm only geting maby a day and a half so wiping it helped a little and my phone isn't even a year old

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Battery

JUMP TO SOLUTION

Have you tried testing your device in safe mode to see if you still experience major battery drainage?

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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Re: Battery

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I only get maybe a half day. Would kill to get 3 or even a day and a half.

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Asteroid

Re: Battery

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Well after doing safe mode and charging the battery to 100 and taking safe mode off I've only lost 15% of my battery so should be good for now

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Samsung Moderator
Samsung Moderator

Re: Battery

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That's awesome! Please let us know if you have any additional questions or concerns.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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