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Tronwolverine
Asteroid

Bluetooth issue

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Before the new android update, I never had issue with my Note 9 pairing with my car. Now, every 3rd or 4th time I have to re-pair my phone to my car.

It is just my Note 9 with the update as my girls Galaxy 9, and now her 10 do not have this issue at all. Really frustrating, any ideas?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Bluetooth issue

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Please follow these steps, in order, when pairing with your vehicle. The vehicle Bluetooth settings may vary. 

1. Turn off ignition.

2. Exit vehicle, close all the doors, DO NOT Disturb the vehicle for at least 4 minutes.

3. While waiting for step #2 to complete, uninstall Android Auto app on the customer's phone.

4. In the customer's phone, select Settings> Connections> Bluetooth> Advanced Settings [3 dots in the upper right-hand corner]> Phone ringtone sync> Toggle to OFF

5. Enter the vehicle and turn ignition on.

6. "Forget" Android Auto capable devices from the Radio:
     6.1 Select Home Screen
     6.2 Select "Settings"
     6.3 Ensure "Systems" tab is selected in the upper left
     6.4 Select "Phones"
     6.5 Locate all Android Auto devices in list
     6.6 For each device, select Edit (Pencil symbol) on the far right of device/phone name
     6.7 Tap "Forget Device"
     Note: After completing step 6.7, pair the device and Bluetooth calling will be fully operational.

7. Reinstall Android Auto.

8. Connect phone by USB and approve Android Auto permissions.

 

Also, please go into your optimization settings and make sure the apps you are using are not optimized, as the battery may be putting them "to sleep".

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16 REPLIES 16
Samsung Moderator
Samsung Moderator

Re: Bluetooth issue

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@Tronwolverind Have you tried unpairing the connection and try reconnecting with your car?

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Tronwolverine
Asteroid

Re: Bluetooth issue

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Yes, that is what I have to do each time to get it to connect back.

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Samsung Moderator
Samsung Moderator

Re: Bluetooth issue

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@Tronwolverine Have you tried clearing the cache for your Bluetooth on your phone?

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Tronwolverine
Asteroid

Re: Bluetooth issue

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Yes. I have cleared, factory reset the phone. I dont get it.

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Samsung Moderator
Samsung Moderator

Re: Bluetooth issue

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Can you send me a private message using this link here? Provide the following information.

  • Full Model Code
  • IMEI Number
  • baseband version
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Tronwolverine
Asteroid

Re: Bluetooth issue

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I disnt ge a link?

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Samsung Moderator
Samsung Moderator

Re: Bluetooth issue

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Hello there, have you tried forgetting the device from the car then repairing?

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Milo07
Constellation

Re: Bluetooth issue

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I have the same problem with my Samsung S10 +. Every 2 or 3 seconds the bluetooth is disconnected.

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Tronwolverine
Asteroid

Re: Bluetooth issue

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Yes I have... no good still an issue

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