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userZC8HIxmPhg
Asteroid

Bought a new spen

I can not get my spen to connect to my phone I bought it from Samsung what is going on has anyone experienced this problem how did you fix it

3 REPLIES 3
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Samsung Care Ambassador

Re: Bought a new spen

Samsung ambassador Gary can help,  as he has a note 9. 

 But I can suggest one thing even though I only have the s9+,  try the wearable app.  I believe it connects through that app 


@userZC8HIxmPhg wrote:

I can not get my spen to connect to my phone I bought it from Samsung what is going on has anyone experienced this problem how did you fix it


 

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Samsung Care Ambassador

Re: Bought a new spen

Try taking your old one and place it kinda far away then insert the new one and go to settings scroll down to advanced features and select s pen then select spen remote then click the 3 dots in the top right corner and select reset spen give that a try @userZC8HIxmPhg 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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Mrast1981
Constellation

Insert the new S Pen into your Note9. Then go to Settings...

Insert the new S Pen into your Note9. Then go to Settings.

Now choose Advanced Features. Select S Pen, and then choose S-Pen remote. Click more options and select the "Reset S Pen"

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