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Darcy Patterson
Constellation

Re: Broken S-Pen

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This same thing happened to me. I have had note phones before and this never happened before. Calling and chat was no help. I always spoke highly of Samsung to my at&t customers but this makes me think twice.

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Re: Broken S-Pen

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@Darcy Patterson If you would like to send a private message to us at http://bit.ly/2n71OsS with the model and IMEI number for your phone, we would be more than happy to look further into this for you. 

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user20nTrjWRfL
Constellation

Re: Broken S-Pen

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My pen did the same thing today the top half of it broke off where it clicks down into the phone.

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The Lighting Guru
Cosmic Ray

Re: Broken S-Pen

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Just woke up to the sound of my phone slipping off the night stand and turned the light on and the S Pen was sticking halfway out of my phone and snapped in half. I hope Best Buy has one in stock.

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userz7zEz83GRh
Constellation

Re: Broken S-Pen

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I pulled used my s pen for the first time since i bought it and when i push in the top to have the top pop out to pull the pen out it was stuck. Finally i was able to pull the s pen out and found it to be broken. The top was broken. Never even dropped the phone. The pen does feel a lot cheaper made than the note 8. I am very disappointed.

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Jatin82
Constellation

Re: Broken S-Pen

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Mine broke and I got the same answer from support. I didn't even realize it was missing the bottom part until I went to use it. Not happy with this type of support Samsung. I wasted 3 hours of my time on the phone with you guys and was told to send in my phone for service. Used it less than 10 days and absolutely 0 times dropped and took the pen out no more than 3 times.

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Highlighted

Re: Broken S-Pen

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@Jatin82 If the bottom part of the S-Pen broke off inside the phone and is stuck, then repair services would be the only way we could resolve the issue and retrieve the broken part of the pen. If you were able to get all the parts of the pen out, then we could look into possibly just exchanging the S-Pen so that you wouldn't have to send the whole phone in. 

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Jatin82
Constellation

Re: Broken S-Pen

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I told them I can remove it and I was still given the runaround and was told I had to pay for a new pen. 

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Re: Broken S-Pen

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@Jatin82 If you are able to safely remove the broken piece without having to take the phone apart, then I'd be more than happy to look into the S-Pen exchange options for you. Could you send us a private message to http://bit.ly/2n71OsS with the following information: 

First/Last Name 
Phone Number
Email Address
Physical Address
Place of Purchase
Phone IMEI #
Phone Model #
 

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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Please provide the following information via private message so I may look into this for you.

 

First/Last Name 
Phone Number
Email Address
Physical Address
Place of Purchase
Phone IMEI #
Phone Model #

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