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userwa40HLKEKm
Asteroid

Re: Broken S-Pen

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Email the Samusng Moderator that is in this thread.  I did and they were a HUGE help!  Also, Best Buy does have the S Pens in stock if you need one right away which is what I did as I waited for help from Samsung.  They did end up replacing the S Pen so I would recommend emailing them.

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userFW8jqbXSWe
Constellation

Re: Broken S-Pen

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My spen is broken also after 4 days the quality of the note 9 spen is really horrible. I feel like it was a bad idea to upgrade to the 9 I should have just stick with my note 8. Now I'm suck with a broken pen that I have to figure out to fix on my own

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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@userFW8jqbXSWe Please send us a private message with the full model code and IMEI: Link

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userU7uVXE1xVw
Constellation

Re: Broken S-Pen

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I also had the same problem. I had note 5 for 2 years and note 8 for 1 year and they were all fine . had note 9 for 2 weeks and already got this problem. I was able to retrieve the pen out but need Info  to exchange the pen but the link did not work. my Samsung app kept closing by force. 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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We are sorry to hear about this. Please send the model number and IMEI to this link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user7aPzqnfIRC
Constellation

Re: Broken S-Pen

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My s pen just snapped. The battery is still running, but there is no way to fix it. What can I do? The links provided in the previous solution messages are all severed.

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userCJD5bNctEH
Constellation

Re: Broken S-Pen

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Same here! Whats wrong with samsung? Switched from iphone for the "quality" of its products. I was using my brand new note 9 (4 days using it) and the pen broke from the back piece. Almost getting stuck. Help!

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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@userCJD5bNctEH   We are sorry to hear about this. Please send the model number and IMEI to this link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userWKm4eT9yKR
Constellation

Re: Broken S-Pen

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Mine just broke and my cellphone company said that it is not covered by warranty because it is an accesory. Then I looked on the internet and found this thread. Please if there is a way to do not start paying 50 bucks for a pen that easily broke in less than a month, I would like to know about it. I was very exited with the phone until now. 

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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Can I get your full model code and IMEI number via private message?

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