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nedfred5507
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Re: Broken S-Pen

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Update: @SamsungLarry @SamsungAl 

Thank you I just received my replacement S-Pen you guys have been a great help cudos samsung

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userfc8ScwRvrZ
Constellation

Re: Broken S-Pen

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Only a month out and my stylus broke. Dropped my phone and the stylus slipped out and cracked on the top tip. Phones fine.

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Re: Broken S-Pen

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@nedfred5507 wrote:

Update: @SamsungLarry @SamsungAl 

Thank you I just received my replacement S-Pen you guys have been a great help cudos samsung


They actually sent me two replacements for my Note 9, thanks Samsung! Shout out to them and all the mods, you guys rock! 

Current Device- Samsung Galaxy Note 10+, Aura Black, 256 GB
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userFsIvfKw7HG
Constellation

Re: Broken S-Pen

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An hour into using my new Note 9,and the S pen has broken at the top. Completely gutted. 

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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Could you please answer the following questions:

 

  • What type of damage did your SPen sustain?
  • What led to the damage of the SPen (actions, environment, etc.)?
  • Can you provide a detailed description of how the damaged occurred?
  • How long have you had the Note9 before the damage occurred?
  • Approximately how many times have you used your SPen before the damaged occurred?
  • Any additional comments or concerns the customer may have and would like to share it with Samsung?
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userFsIvfKw7HG
Constellation

Re: Broken S-Pen

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The top part, Blue bit, literally split apart and came out of the pen as I tried to remove it from the phone. It's now in 4 parts, the top with a small metal plug beneath it and 3 plastic bits. 

 

What led to it... Removing it from the phone

 

 

How long have I had the note - about 3 hours

 

 

How long have I used the pen...about ten minutes in total

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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Thank you for the information. We would recommend a service accessory exchange.  Could you please provide me the following information in a private message

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:

Model Code:
IMEI:

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striperseeker
Constellation

Re: Broken S-Pen

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My S Pen snapped at the point where the upper part connects to the lower part. Now it's in two pieces. The little black pin is sticking out. ruined. I sent a PM to the link provided. Can I get assistance in replacement please? Less than a week old.

Regards,

Mark

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uservNAbyd28Hs
Constellation

Re: Broken S-Pen

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I purchased my Note 9 on 24-Jan.-2019 and used the S-pen hardly 5-6 times. Today the black spring part(upper part) came out and the lower part got stuck in the phone... What can i do? I Need new one too.. Same problem happened with me... @SamsungRei @SamsungZell @

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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@uservNAbyd28Hs, Please send us a private message here with the below information so we can look into this further: http://bit.ly/2GH8URL

Model code
15 Digit IMEI number.

Thank you

^SamsungZell


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