Mine broke and I got the same answer from support. I didn't even realize it was missing the bottom part until I went to use it. Not happy with this type of support Samsung. I wasted 3 hours of my time on the phone with you guys and was told to send in my phone for service. Used it less than 10 days and absolutely 0 times dropped and took the pen out no more than 3 times.
@Jatin82 If the bottom part of the S-Pen broke off inside the phone and is stuck, then repair services would be the only way we could resolve the issue and retrieve the broken part of the pen. If you were able to get all the parts of the pen out, then we could look into possibly just exchanging the S-Pen so that you wouldn't have to send the whole phone in.
@Jatin82 If you are able to safely remove the broken piece without having to take the phone apart, then I'd be more than happy to look into the S-Pen exchange options for you. Could you send us a private message to http://bit.ly/2n71OsS with the following information:
Place of Purchase
Phone IMEI #
Phone Model #
I just sent you a private message with all of this information, as I, too, have a broken s pen. Samsung needs to do something to make these pens better because it appears this is becoming a large problem!!!
Thank you for your assistance, in advance, to replacing my pen.
Just got my note 9, 10 days ago. A coworker who was interested in purchading the phone asked me how I liked it. As I was showing her the features I take the pen out and it broke in half (needless to say she is now leaning much more towards the iphone x) I called my carrier and was told Id have to file an insurance claim and pay $200 deductible. I just paid for the dang phone less than 2 weeks ago, Why on earth would I pay another $200 especially when the phone doesnt need replaced just the cheap pen does! Seriously frustrated considering the cost of these devices.