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Re: Broken S-Pen

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Sync 😉 I would strongly recommend not putting your S Pen in the sink 😁

Current Device- Samsung Galaxy Note 9, Ocean Blue, 512 GB
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mguaya
Astronaut

Re: Broken S-Pen

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Hi, my note 9 fall out my pocket today, luckily I just bought the protective standing case and the mobile itself is perfectly safe, the S-Pen otherwise was broken, just in the point where there's a change to metal material from plastic. The mobile has 2 weeks old. Is there a way the guarantee cover this or I have to purchase a new one?

Thanks in advance.

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Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

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Hey there @userxfoNSWWfxg, can you send me a private message here with your full model code and IMEI number?

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youssef_harraz
Constellation

Re: Broken S-Pen

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I have sent a pm 2 days back with no response till now!
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useruvQVWSDGwd
Constellation

Re: Broken S-Pen

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Hi I had the same problem, no help from anyone, i decided to try Amazon and they had the Spen for 39 99. And best of all it works, you just have to go into settings, Spen and sink the pen to the phone. As i type I'm using my Amzin Spen now. I hope this helps

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useruvQVWSDGwd
Constellation

Re: Broken S-Pen

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Hi sorry to hear about your SPen. Mines broke as well and I received no help either. I bought one from Amazon for 39.99 and it worked after I sinked it to the phone.  Go to SETTINGS>SPEN and put the pen into the phone and SINK it to the phone. Hope this helps a little

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userkrm4GKtuiB
Constellation

Re: Broken S-Pen

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I have owned my note 9 for just over a month now and with absolutely no drops, no damage, literally nothing at all and now my S Pen is broken from literally carrying the phone in my pocket. This is extremely upsetting for someone who has been a Samsung customer for over 10 years. I have continously been a supporter of Samsung over the years and the moment I have one problem that isn't even my fault, I get absolutely no help at all. I have been told by Verizon that this will not be replaced and that is truly unacceptable. After all of the bs you guys put me through with the note 7, this truly pushing me to my breaking point with Samsung products. An additional 50 dollars on top of a $1000 phone purchased less than 2 months ago is unbelievably ridiculous. Please correct this issue for me, and make me a believer in the Samsung brand again. The whole reason I bought this phone was for the S pen and now it utterly useless to me. 

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JfsBaker
Constellation

Re: Broken S-Pen

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Hello, I dropped my phone onto the settie this morning and it bounced of the settie to the floor and yes you guessed it the s-pen is in 2 bits. Not happy as I now have to wait until after Xmas to get another. As they are quite pricey its not good this side of Xmas. Sort it out samsung.

Disgruntled samsung fan

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youssef_harraz
Constellation

Re: Broken S-Pen

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Hello  

I have just upgraded from S7 edge to note 9 only 10 days back. I used the S pen a few times only. This morning i pushed it to pop it up, i found the small part came out broken and the rest of the pen stuck inside.

Already messaged the moderator with the model and imei, hope to hear a positive response.

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sahilP
Constellation

Re: Broken S-Pen

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Note 9 purchased 2 days back , tried to take out S-Pen today , head came in hand .

What kind of poor build is that Samsung ?

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