cancel
Showing results for 
Search instead for 
Did you mean: 
user9thcpPUpE9
Constellation

Re: Broken S-Pen

JUMP TO SOLUTION

Hi, I have purchased an Samsung Note9  in UK London 3 weeks ago on December 9, I literally used the pen like 5 times the most and I never dropped the phone.

Yesterday I wanted to use the pen to make a note and it wasn’t coming out it got stuck inside the phone it still clicks but doesn’t come out.

I went to Samsung store here in London but they want to charge me 65 pounds for fixing it, unbelievable brand new phone and already have to pay for a defective phone repair that isn’t caused by me.

I am glad I found this forum it looks like I am not the only one with this issue.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

JUMP TO SOLUTION

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

Reply
Loading...
usergZcBQtmkXa
Constellation

Re: Broken S-Pen

JUMP TO SOLUTION

Hi. I appear to have joined a large group in the 'broken S-Pen' community. Mine snapped off below the 'SAMSUNG' logo at the top...and the rest of the pen is still stuck in the phone. Anyone have any suggestions on how to get that longer piece out of the phone?! 

 

This is my first Samsung phone after years of Apple products. I used the S-Pen about 3-4 times in the month that I've had the phone, so a bit disappointed in the build quality. Just hoping I can get the broken part out, then I can worry about a replacement stylus. 

 

Thanks for your help. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

JUMP TO SOLUTION

Hello there, I can get a new S Pen sent out for you but as far as the old one or part of it still being stuck in the phone you would need to visit a uBreakiFix location so that they can remove it or alternatively you can send it in to our service center to have them remove the broken one and replace it. Send us a private message here if you would like to proceed with either of these options.

Reply
Loading...
usertnnZvnR37R
Constellation

Re: Broken S-Pen

JUMP TO SOLUTION

Hello.. I had similar scenario to many here with broken s pen. I did send a message to a mod here today but realized it was a mod from Sept  Is that still OK or should I send info that's been requested of others to you? 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

JUMP TO SOLUTION

@usertnnZvnR37R Can you provide me your full model number and IMEI in a private message.

Reply
Loading...
userwSm3wh3SMJ
Constellation

Re: Broken S-Pen

JUMP TO SOLUTION

I've had Samsung phone's for years and never really had an issue with their quality.  My first was an S3, then a Note 2, Note 3, Note 4, S6+, Note 8, and finaly the Note 9.  However, the Note 9 is the first phone I've had an issue with, and the issue is the same as you guys.  I went to pull the S-Pen out yesterday, and I only got the first plastic part that says "samsung" that came out.  Eventually I was able to get the rest of the pen out, but this is poor quality.  The S-Pen is one of the main reasons I've bought Note's, and the functionality of the S-Pen in this phone is the main reason I got it even though I only had the Note 8 for about a year.  Please help Samsung report and stand behind your product.  I tried attaching pictures, but I'm not sure how to do it on here.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

JUMP TO SOLUTION

@userwSm3wh3SMJ, Thanks for reaching out to us to address your concerns, I understand your frustration and would be happy to help!

Can you send me a private message with the below information in full here: http://bit.ly/2GH8URL

First and Last Name:
Property Address:
Email Address:
Phone Number:
Alternate phone Number:
(15) Digit IMEI Number:
Model Number:

What type of damage did your SPen sustain?
What led to the damage of the SPen (actions, environment, etc.)?
Can you provide a detailed description of how the damaged occurred?
How long have you had the Note9 before the damage occurred?
Approximately how many times have you used your SPen before the damaged occurred?
Any additional comments or concerns the customer may have and would like to share it with Samsung?


 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
CD387
Constellation

Re: Broken S-Pen

JUMP TO SOLUTION

I had the same thing happen to my S-Pen.  I've only had it 2 weeks.  The pen broke at the top.  I was told to purchase another one.  That's a defect in the product.  

Reply
Loading...
ashie07cole
Astronaut

Re: Broken S-Pen

JUMP TO SOLUTION

Mine broke off in the phone at the same spot that everyone else has broken !! Verizon wouldn't help and said the insurance only covers the phone 🙄. Help? It's pretty much new. I have had notes since the note 2 and this is the worst pen for quality ! 

Reply
Loading...