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userzrAsliZgax
Constellation

Broken S-Pen

I have just bought a new samsung galaxy note 9 on the 14th Jan 2019 . Unboxed it the next day and tried to take out the S pen. THE S PEN TIP BROKE! This is my first time using a samsung phone. I never knew it’s so fragile??!  And one of the main reasons for switching over from apple to samsung is because of the pen. Called the service center and they said that this is considered physical damage and it is not covered under warranty! 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Broken S-Pen

Can I have your full model code and IMEI via private message?

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