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userYK3Aw4k9KA
Constellation

Broken S pen

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My s pen is broken and the other half of the pen is still in the phone. How can I get this fixed?
1 SOLUTION

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Casper34hs
Asteroid

Re: Broken S pen

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I've dropped my phone on the bottom edge (OtterBox) and the pen has come out. Maybe try that, if you could. Just be careful not to break your phone as I doubt it will be covered by any insurance.

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Broken S pen

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I'd recommend visiting a local uBreakiFix location so they can remove the Pen. Alternatively, you can send me a private message and I can set you up with a ticket to send the device into our service center.

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user8xoRSjtuSp
Constellation

Re: Broken S pen

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Hiya, my s pen just broke in half... this seems to a common problem and it's severely limiting my usability.  There's nothing I can say that hasn't already been said-- how completely frustrating that a device I spent a significant amount extra on to have a pen has a pen that breaks so easily and completely. 

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Samsung Moderator
Samsung Moderator

Re: Broken S pen

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I'd be more than happy to look into your options for a possible accessory exchange if you wouldn't mind sending me a private message with your full model code and IMEI number we can look into this.

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Casper34hs
Asteroid

Re: Broken S pen

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I've dropped my phone on the bottom edge (OtterBox) and the pen has come out. Maybe try that, if you could. Just be careful not to break your phone as I doubt it will be covered by any insurance.

Reply
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userYK3Aw4k9KA
Constellation

Re: Broken S pen

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I did just that and the other half came out. Thanks for your suggestion.

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