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Mpakpg
Asteroid

Camera app won't open, crashes repeatedly

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Last night I opened the camera app from locked screen with my S pen removed and it froze, then crashed. I have rebooted my phone, installed the latest security patch, forced stop and even rebooted phone in safe mode, but I still cannot access the camera. As soon as I open it I get the black screen of death and it crashes. Same thing if I try to access the cameras settings in the setting-apps menu. 

1 SOLUTION

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Mpakpg
Asteroid

Re: Camera app won't open, crashes repeatedly

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I finally got it to work when I cleaned the data. Cache didn't help.

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4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Camera app won't open, crashes repeatedly

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Have you tried force stopping, and clearing the cache and data for your camera app? Also, have you tried wiping the cache partition on your device?


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Mpakpg
Asteroid

Re: Camera app won't open, crashes repeatedly

JUMP TO SOLUTION

I finally got it to work when I cleaned the data. Cache didn't help.

View solution in original post

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userZ8aZiSTMNC
Astronaut

Re: Camera app won't open, crashes repeatedly

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Hey, I'm having the same issue but I don't understand your solution.

 

What do you mean you "cleaned the data"?

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Mpakpg
Asteroid

Re: Camera app won't open, crashes repeatedly

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Oops. Typo. I meant I cleared out the data. Go to settings - apps - storage - clear data. It will delete any photos you have there (just save them elsewhere) 

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