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useryJQlgJlbeY
Asteroid

Camera video Blurry Photos

Is this camera defective? It took amazingly clear pictures the first 3 weeks I had it. Then all the sudden they are fuzzy and blurred I an extremely upset as I have missed tons of amazing scenes that are very rare w animals and they r ruined too blurry to make out what they even are. I have tried erasing everything off my phone and it did no good. I havent dropped or damaged it I have reset settings and nothing fixes this. help!

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Camera video Blurry Photos

Does it take pictures as intended if the device is in safe mode?

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useryJQlgJlbeY
Asteroid

Re: Camera video Blurry Photos

I think it is slightly better in safe mode. I just read about an app possibly causing this. How do I know what app it is if it's an app? Is there a way to see when i downloaded apps?i know this fuzzy pic issue started in end of October .

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Samsung Moderator
Samsung Moderator

Re: Camera video Blurry Photos

You may have to delete your third-party apps one by one starting with your most recent until you find the one causing this.

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useryJQlgJlbeY
Asteroid

Re: Camera video Blurry Photos

I have about 30 apps omg why would this make my camera fuzzy? 

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Samsung Moderator
Samsung Moderator

Re: Camera video Blurry Photos

@useryJQlgJlbeY Please send a private message with your full model code and IMEI number so I can research this further for you. http://bit.ly/2Kq3B5F

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useryJQlgJlbeY
Asteroid

Re: Camera video Blurry Photos

Nope I tried again in safe mode and it is not different

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userSsbbVPX6lR
Constellation

Re: Camera video Blurry Photos

SAME EXACT ISSUE!!! SINCE RESETTING MY PHONE E EVERYTHING HAS GONE HAYWIRE...

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useryJQlgJlbeY
Asteroid

Re: Camera video Blurry Photos

Mine started before the update although after the update my sound is now quiet and it's awful

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userZWqho1PmKN
Cosmic Ray

Re: Camera video Blurry Photos

does the camera vibrates and the image have waves  then a camera replacement is required, contact samsung support

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