Can't send or reply to private messages on app.

[Charrod1976]

Anyone else having same issue? I get email notifications, but not app notifications on private messages. Have to use chrome browser to respond too, can't from the app.

[GaryB82 · Accepted solution]

At the moment you can't send Private messages with the app the mods are looking into it but right now you would need to login to the website

Us.community.samsung.com

[Goodole]

Not quite the same problem, but as of the last two days and this has happened in the past, but I cannot post or reply to a user.

Regards Kent

[SamsungAdam]

@Goodole what happens when you try to post or reply to a user?

[Goodole]

Today it's working, I believe it says notification not allowed at this time.  Something of that nature. I should have written it down my memory is very poor.

Update: it just happened again on another post. The error is, Sorry, unable to complete the action you requested. 

[SamsungJace]

Hello there, we have this re-escalated to our development team and they have assured us they are working on this.

[Goodole]

Thank you, it just allowed me to reply to this but three minutes earlier I could reply to anpther post.

[SamsungJace]

No problem, do you know if a force stop and clear cache of the application makes any kind of difference with your ability to respond to posts?

[Goodole]

Let's clear the water here for a moment. When I say I cannot always reply to a post, I'm referring to posts on the community's site, not private messages etc. from a cell phone app. I hope I didnt mislead you, if I did I apologize. The problem is with the cell phone forum particularly to the no LED notification, about the notification LED missing off the S10e in fact all S10's.

UPDATE: I cannot reply to any of the post on any forum/subject anymore via PC. I do not use my phone to comunicate with forums.

[SamsungAdam]

Private messaging isn't a feature currently supported on the member's app at this time.