cancel
Showing results for 
Search instead for 
Did you mean: 
user0josFZgqSq
Asteroid

Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

I have a Note 9 with Android 10 and One UI 2.0

 

When my phone updated to Android 10, I got a werid contacts issue.

 

If I access my contacts via the contacts app directly, the contacts there are not the same as those from the contacts within the phone app. I do not know why I have 2 sets of contacts or now to resolve the issue. Is there a way to eliminate the contacts app and change it to the contacts from the phone app. 

 

I also dislike that the contacts app (page) is bright white even though I am using a theme.  When I go to contacts via the phone app the screen is shown in the dark theme color I am using.

1 SOLUTION

Accepted Solutions

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

@user0josFZgqSq wrote:

Yes, I am using the default phone app.  Apologies for the delayed response, I was having login problems.


You aren't the only one.  Took me 45 minutes to finally get logged in.  

Try this.  Open your contacts app.  You will see the 3 horizontal bars on the left side of your screen.  Click them.  You will see a list of groups.  At the top will be a Name of your list.  Mine says Google.  Click it.  You will see a list, All contacts, Samsung account, Phone, Sim Card, Google, Microsoft Exchange...  Your list might include none of these or just some of these.  I had this happen once, where it was saving some contacts on Google, and some on Samsung, Some directly on the phone.  Make sure that the list says "ALL CONTACTS" at the top.  That will include everyone on every list.  

See if that helps any.  

View solution in original post

Reply
Loading...
16 REPLIES 16
Comet

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

Do you have a theme set by any chance?

Reply
Loading...
user0josFZgqSq
Asteroid

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

Yes, i do have a theme set

Reply
Loading...
Comet

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

Can you try unapplying the theme and seeing if this issue still persits? Get back to me on that, please. Smiley Happy

Reply
Loading...
user0josFZgqSq
Asteroid

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

It did not.  I did a factory reset and before any theme was applied, it will had this.

 

I replied further on the problem to another reply hoping I have explained the issue better. 

 

 

Reply
Loading...
usernYO6slcnqU
Asteroid

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

What carrier are you on with note 9 ?

Reply
Loading...
Highlighted
user0josFZgqSq
Asteroid

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

I bought it unlocked but my current carrier is Verizon.  This problem just happened after the andoid 10 and one UI 2.0 updates.  Prior to this, it was not this way--whether I would access my contacts by pushing the contacts icon directly from the home screen or the contacts icon when at the phone keypad, they were the same screen.  Now they are two different screens each with it's own look along with the contacts icon screen not having all of the contacts that the phone contacts icon has.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

@user0josFZgqSq Are you using the default phone app?

Reply
Loading...
user0josFZgqSq
Asteroid

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

To be quite honest, I'm not sure at this point.  I've tried so many things. 

 

Can you please tell me how to go set it as default?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Contacts via Phone app not the same as Contacts App

JUMP TO SOLUTION

@user0josFZgqSq Is the phone app you are currently using, the pre-installed app that was already on your device?

Reply
Loading...