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userpxsLOjdOYV
Constellation

Downloads

Can someone please tell me when u download something from the internet,  where does it go?

13 REPLIES 13
Samsung Care Ambassador

Re: Downloads

It goes to the download folder on the phone look for the app called my files and when you open it theres a circle at the top for music picture video and downloads 

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userpxsLOjdOYV
Constellation

Re: Downloads

That's not working.  I don't see any of the things I've tried downloading.  Any other suggestions?

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Samsung Moderator
Samsung Moderator

Re: Downloads

Can you please provide your full model number? Also, what type of files are you trying to download?

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userpxsLOjdOYV
Constellation

Re: Downloads

Model # SM-N960U

I'm only trying to download pictures

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Samsung Care Ambassador

Re: Downloads

@userpxsLOjdOYV so you've found the folder marked "Downloads" in your files, yet it's empty? Do you use a microSD card? 

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userpxsLOjdOYV
Constellation

Re: Downloads

Yes I see the folder & yes it's empty.  No, I do use an SD card.

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userpxsLOjdOYV
Constellation

Re: Downloads

I do not use an SD card

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Samsung Moderator
Samsung Moderator

Re: Downloads

What browser are you using for your internet?

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userpxsLOjdOYV
Constellation

Re: Downloads

I use the Samsung Internet icon.

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