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Samsung_uOv4Lmo
Astronaut

Fingerprint Sensor

Brand new phone. Never added any prints. Keep getting a notice when I try to setup the lock screen that "An error has occurred with the fingerprint sensor. If this message appears repeatedly restart your device".

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Fingerprint Sensor

There are a couple of things you can try to correct the issue. 

 

1. Go to Settings>Applications>(Select More Options and Show System Apps)>Find the Bio-metrics app. When you open it, select Force Stop. Then select Storage and Clear Cache.

 

2. Place the phone in Safe Mode and see if you are able to set up the fingerprints. https://www.samsung.com/us/support/answer/ANS00062983/

 

Let me know if this resolves the issue.

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