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Constellation

Fingerprint sensor not working

The fingerprint sensor on my Note 9 has not been working for quite some time now, and I have done every troubleshooting method I can find on here. I have cleared the cache partition several times, I've factory reset, I've tried safe mode. I attempted to force stop, but the fingerprint system app is missing? Please help, I am out of ideas...

 

Model: SM-N960U

Baseband: N960USQU4ETG2

Carrier: T-Mobile

2 REPLIES 2
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Cosmic Ray

Re: Fingerprint sensor not working

Seems like the fingerprint scanner itself is broken if you factory reset and it's still broken, I'd go to Samsung to repair it or even order the part online and attempt to fix it myself if Samsung isn't a valid option. Hope this helps.
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Asteroid

Re: Fingerprint sensor not working

The fingerprint scanners just do not work reliably on many Samsung devices. This has been the case for many months. It seems that it is not going to be fixed.

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