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Samsung Moderator
Samsung Moderator

Fortnite Galaxy Skin redemption

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Hey Fortnite fans!

Galaxy Note9 and Galaxy Tab S4 users are eligible to redeem the Galaxy skin after playing three matches of Fortnite on their device. Users should allow 24-48 hours for processing. Once the user’s Galaxy skin is available, the user will receive a gift box in Fortnite containing the outfit. For more information about redeeming the Galaxy skin, please refer to the instructions within Fortnite or www.samsung.com/us/galaxyskin.


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Samsung Moderator
Samsung Moderator

Re: Fortnite Galaxy Skin redemption

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Sorry for my delay, I would agree that it's likely due to the number of people interested. I'd give a week and if you still don't receive it, reach out to the Fortnite help using this link: www.fortnitehelp.epicgames.com    (Can also use: https://epicgames.helpshift.com/a/fortnite/)


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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239 REPLIES 239
Siafu
Constellation

Re: Fortnite Galaxy Skin redemption

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thanks!

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user4g3Gc1SrUO
Constellation

Re: Fortnite Galaxy Skin redemption

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This is not working done every thing I was supposed to do.  When it comes to see if your eligible I click on it and it says the device is not eligible. I bought note 9 from Samsung.com and it registered to my account before I got it. Friends who bought the note also from sprint and Verizon already have skin and vbucks. What's going on Samsung I made the jump from iPhone x and this is what I get?

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userbA0YhL9uSz
Astronaut

Re: Fortnite Galaxy Skin redemption

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this same exact thing happened to me its been 58 hours now and i still havent recieved my skin but ill keep you updated if i get mine or not

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userrZlMiY9krG
Constellation

Re: Fortnite Galaxy Skin redemption

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I have the note 9 and it says I'm not eligible for the promo.

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OlympicSb
Constellation

Re: Fortnite Galaxy Skin redemption

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I've also preordered the note 9 phone and am unable to register my preorder bonus because of this same issue. I've ordered directly from samsung and had my new phone since wednesday and I've seen people in-game with their gifts.

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user4g3Gc1SrUO
Constellation

Re: Fortnite Galaxy Skin redemption

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How am I suppose to redeem gift if it tells me my device is not eligible?

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userUoWzdBENI2
Constellation

Re: Fortnite Galaxy Skin redemption

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Got the same for the last 3 days . Looks like they do not know how to get their act together.

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Nebula

Re: Fortnite Galaxy Skin redemption

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Do any of you have the unlocked version of the phone? For better clarity can you post the Carrier you use, and the place of purchase?

 

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OlympicSb
Constellation

Re: Fortnite Galaxy Skin redemption

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[UPDATE 2: I've received the galaxy skin.

Just play regularly and the promotional skin will automatically appear eventually,

 

as for the "Vbucks" I'm assuming that you'll have to wait a little longer for the email to arrive if the shop Samsung app says youre inelligible.

 

I think the vbucks and skin are delivered separately and the shop Samsung claim is for certain kinds of preorders, Give it a few days.]

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