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Samsung Moderator
Samsung Moderator

Re: Fortnite Galaxy Skin redemption

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I would recommend reaching out directly to Epic Games directly at www.fortnitehelp.epicgames.com or https://epicgames.helpshift.com/a/fortnite/.

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userjotnbZx0bG
Constellation

Fortnite Galaxy Skin redemption

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I got my note 9 on March 10th 2019 and it's been 2 days, I haven't recieved my galaxy skin. I'm pretty bummed out about and i need some info on why. I know the promotion ended 3/7/19 but when i opened the galaxy store the ad about the galaxy popped up and gave me the instructions on how to recieve it, I played the 3 matches and waited 48 hours and still no skin. I'd appreciate it if you can help.

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userK33iszx0yH
Cosmic Ray

Re: Fortnite Galaxy Skin redemption

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have you tried to contact epic games?

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userjotnbZx0bG
Constellation

Re: Fortnite Galaxy Skin redemption

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Yeah they nust sent an email stating that "you must play 3 games and the process will take up to 48 hours" useful but not very 

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Samsung Moderator
Samsung Moderator

Re: Fortnite Galaxy Skin redemption

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When I played through on mine the skin came a week afterwards. I think they're seeing a delay in fulfillment. Give it until the end of the week and let me know if you still don't get it. I'm going to check through a few things to make sure it's still being offered. 


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userjotnbZx0bG
Constellation

Re: Fortnite Galaxy Skin redemption

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Okay thanks for the info, it really helps. 

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Samsung Moderator
Samsung Moderator

Re: Fortnite Galaxy Skin redemption

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Hey so I just found the FAQs and the promotion's redemption period actually ended on 3/7/2019. So sadly you wouldn't be able to get the skin any longer. https://samsungpromotions.com/support/faq/galaxyskin.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userjotnbZx0bG
Constellation

Re: Fortnite Galaxy Skin redemption

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Bummer, well thanks for helping I appreciate it.

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userK33iszx0yH
Cosmic Ray

Re: Fortnite Galaxy Skin redemption

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@userjotnbZx0bG wrote:

Yeah they nust sent an email stating that "you must play 3 games and the process will take up to 48 hours" useful but not very 


i never received any email and i was waiting to get the email but i didn't get it i just logged into the game and went into my inventory and it was there i didn't get notified 

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usermgsy6K8yYb
Constellation

Re: Fortnite Galaxy Skin redemption

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Hopefully you can keep it. My galaxy skin disappeared with a update. Still trying to get it back, kids wont let it go. Samsung been great but I cant get much help from others

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