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Epix
Constellation

Re: Fortnite Galaxy Skin redemption

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I know. I was trying to see if there is a way if someone previously played the game on my Note9 before my purchase of it at the store. 

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Samsung Moderator
Samsung Moderator

Re: Fortnite Galaxy Skin redemption

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It's possible, but event then you can get the skin on more than one account on the same device. I know there is a limit, but I think it's like 4 or 5 different accounts to one device. You can always reach out to Epic to see what the exact limit is. Smiley Happy


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Epix
Constellation

Re: Fortnite Galaxy Skin redemption

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The problem is that I tried to get the promotional skin by doing all the steps properly, and It's one per device (I checked with Epic Games already [and they by far have the worst customer support  I've ever had the displeasure of using]) waited for well over 48 hours and received not a glance of it nor an approval email. 

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Samsung Moderator
Samsung Moderator

Re: Fortnite Galaxy Skin redemption

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Odd, you should be able to get it. When did you get the phone?


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userPdpNOCrn4I
Asteroid

Re: Fortnite Galaxy Skin redemption

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I got my phone Friday afternoon  signed into my Samsung account and did all the required steps but I still havent received a confirmation email. 

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The Outsider
Constellation

Re: Fortnite Galaxy Skin redemption

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I'm in the same boat. Got my phone Thursday, followed all the steps to a T. I finished my 3 matches 4 days ago now. Still no gaxy skin.

 

No one else I know had this issue. They all got their skin within the first 18 hours after playing their 3 matches.

 

The only difference between what I've done and what they've done is that Season 6 went live in Fortnite.

 

Whether it's just coincidence or the root of the problem as to why none of us are receiving our skins since Season 6 launched, someone somewhere needs to figure it out and get it fixed.

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userb7IPMD8KXJ
Asteroid

Re: Fortnite Galaxy Skin redemption

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I'm in the same boat, it's been 4 days and still nothen on my end. I reached out to customer support and they said 24 to 48 business hours so more than likely the weekend doesn't count torwards the time. 

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userPdpNOCrn4I
Asteroid

Re: Fortnite Galaxy Skin redemption

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I was hoping it would be business days bc it's already 48 hours for me
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userb7IPMD8KXJ
Asteroid

Re: Fortnite Galaxy Skin redemption

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Yea, I guess were just playing the waiting game. Itd be nice if it was redeemable in the store ingame to avoid the delay and all the waiting 

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userb7IPMD8KXJ
Asteroid

Re: Fortnite Galaxy Skin redemption

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Any word from anyone waiting for the galaxy skin? Still nothen on my end!

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