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Anila
Constellation

Galaxy Note 9 Overheats

I’m facing very critical problem which I have never faced before.

I bought this phone from euronic an authorised samsung shop (italy)on 22/07/2019.

My phone is suddenly heating up.

I feel heat from the back, in the front also from its sides

I have tried some troubleshooting steps :

1.have updated the latest software version

2.wipe the cashe, Reboot the sistem ,

3.Passed in safe mode

-But nothing, no matter which app I’m using:whatsapp, YouTube, some game apps, it gets hot, very hot.

I really am afraid to use this phone.

9 REPLIES 9
userHrWBjzvZu9
Constellation

I dont have that problem with my my note 9

I dont have that problem with my my note 9

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Samsung Moderator
Samsung Moderator

Re: Galaxy Note 9 Overheats

When you say Passed in safe mode, does that mean it doesn't get hot?

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Anila
Constellation

Re: Galaxy Note 9 Overheats

No..the same..its started  geting hot as soon as I started watching videos on youtube.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Note 9 Overheats

Since your device was purchased in Italy your best bet is going to be to contact our team there and speak to them about the symptoms you are experiencing.

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TonyWaar
Asteroid

I have a Note9 after the last two updates this problem be...

I have a Note9 after the last two updates this problem begins which is very annoying

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Samsung_oQ5XCy6
Astronaut

Only active phones I want to change my password let me ge...

Only active phones I want to change my password let me get a let's get a I'm just saying that problems getting my pictures

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Samsung_iPNUeXg
Astronaut

I've had this problem with my phone since it was brand ne...

I've had this problem with my phone since it was brand new, doesn't matter what I'm doing on it sometimes it's really hot not even using it

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Samsung Moderator
Samsung Moderator

Re: I've had this problem with my phone since it was brand ne...

@Samsung_iPNUeXg Do you experience these symptoms if you test your device in safe mode?

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userdAXYpVQvMf
Constellation

Mine overheats too but I think because my note is cracked...

Mine overheats too but I think because my note is cracked and flashes like crazy which could be causing mine to overheat but I'm also gonna use my warranty to get nine replaced so hopefully mine doesn't overheat like yours and you can fix the problem with your Note9

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