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Moriah M
Cosmic Ray

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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I preordered through Verizon and they sadly messed up my shipping and I have yet to recive our note 9s. I was wondering is there anyway I could go ahead and send in the appropriate info and preorder proof so that it can be processing and hopefully avilable once our devices get here?

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userwN85MaHuGV
Constellation

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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We do not have the Samsung app in my country. Where else can I resistor? 

 


 

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MsChoc37
Cosmic Ray

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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It made me submit proof I preordered the phone. I sent over the paperwork and it's been saying my request is still being reviewed for the past 2 days. 

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Moriah M
Cosmic Ray

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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Also, are both of my note 9s eligable for this bonus or only one of them?

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userHIH7tyHnLT
Constellation

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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Does anyone know if the 15,000 vbucks can be redeemed twice to the same epic account if 2 promos were purchased?

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CtrlZThis
Galaxy

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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@SamsungAdam

 

And out of nowhere I get an email from Samsung Promotions with my Vbucks!! 

And another from Samsung Support with a code for $100 off of another Note9!  Just when you think you're being ignored, your given some McLovin!

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userEFOa6BYExe
Asteroid

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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How long u waited 

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user2t5KxpfTNS
Asteroid

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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It's been 60 hours now, still pending_approval, no email yet....

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user2jIBnMyouo
Constellation

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

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Just got off the phone with customer service, seeing as how I pre ordered on the 23rd. I got an email saying my purchase didn't occur within the time frame. The lady on the phone had no idea what I was talking about and tried telling me that because I recieved my phone on the 24th (the day it was released) and registered the promo then. That i wasn't eligible for the promo. I didn't get anywhere till

Until I requested a supervisor. Then she said she would escalate it and i won't hear back for another 8-9 days... I don't really care about the wait, but this process is absurd. Even with visual proof (screenshot of the order confirmation) how does this even get denied in the first place.... 

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Kathysvet
Cosmic Ray

Re: Galaxy Note 9 – Turn Up Your Play promotion registration

JUMP TO SOLUTION

I went through the app and got an e-mail shortly after confirming and said I was approved  would be shipped out September 10

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