I preordered my note 9 on August 11 through best buy and received on Aug 24 and I tried to redeem in shop Samsung for the free AKG headphone, after 3 days Samsung sent me an email that I was not eligible for the promotion because my purchase did not occur within the retailer purchase period. Though I preorder in the given period of time
Received a defective and hard resetting note 9, now I have been waiting over 48hrs to get my akg headphones approved so I can exchange my phone for a new one how long is it going to take I’ve been dealing with a phone that resets every 10-15 minutes but don’t want to send my phone back incase I get denied like a lot of people are and chat service has provided me with no help. So what am I supposed to do send my phone back now or sit here and wait with a boot looping 1000$ phone?
I preordered 2 note 9s on the last day of the promotion. And I registered both phones once I got em I the mail. I sent in a picture of the recpiet and everything else it asked. Then I waited 4 days for a response I got this morning saying I got rejected. I don't understand why this is such a complicated mess why do I have to put forth all this work just to receive what I was promised if I purchased these 1000$ phones?