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userzdJu2sBgtA
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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Same thing is happening to me on a call right this second. If this is normal for it to switch speakers on and off...that's really dumb.

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userk9ZTOXDQZW
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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I am having problems with my speaker on my phone too.  Sometimes my callers can't hear me although I can hear them.  It is very frustrating. 

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userOC63F5o5hA
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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Uninstalling BigoLive helped me speaker problem.

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userkNGkffsdIO
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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@Constellation

Hi, how's it ?
Im experiencing the same problem with yours, When on phone, suddenly the TOP SPEAKER become active even I didnt touch the Speaker to ON, and the Icon also not shown as active. So I had to click the Speaker twice ( one to become Speaker, and one more again to make it not active )

I'm looking forward to hear from you after deleting the BigoLive

Thanks
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dokidoki
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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having same issue here..is this really Bigo live app issue? i have a friend who do not have this bigo app getting the same issue too..
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Pierhh
Halo

Re: Galaxy note 9 stereo speaker issue during call

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This sensor thing is very annoying.Same issue HongKong and Japanese model.While playing game or Line or Note 9 or anything ,when I take the voice calls with speaker mode, one of the speaker starts to get turn off and on... I use my phone all the time while calling someone.. If I hover my hand,finger over the sensor right next to the front camera, it turns top speaker off.. 

Come on Samsung you must fix this with software update.JUST TURN OFF THE SENSOR WHEN THE SPEAKER IS ON like iphone..

There is no meaning to have sensor on because you will never place your head and ear near the phone when its in speaker mode.

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userBoua4N9GwY
Astronaut

Re: Galaxy note 9 stereo speaker issue during call

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Same issue here.

 

Really annoying....... 

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user4DM2KnyV3P
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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I have the same issue with my newly bought note 9. The speaker opens by itself during a call and when I check the speaker icon on the screen it's not on. 

 

Is this an extra feature that I can change ?

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Samsung Moderator
Samsung Moderator

Re: Galaxy note 9 stereo speaker issue during call

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Hey guys, can you try booting your phone into safe mode to see if the problem continues? 

To get into safe mode, just do the following:

  • Power your device down
  • Then power it back on
  • Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on. 

Let me know how this works.

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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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I tried the safe mode but same issue persists.

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