This sensor thing is very annoying.Same issue HongKong and Japanese model.While playing game or Line or Note 9 or anything ,when I take the voice calls with speaker mode, one of the speaker starts to get turn off and on... I use my phone all the time while calling someone.. If I hover my hand,finger over the sensor right next to the front camera, it turns top speaker off..
Come on Samsung you must fix this with software update.JUST TURN OFF THE SENSOR WHEN THE SPEAKER IS ON like iphone..
There is no meaning to have sensor on because you will never place your head and ear near the phone when its in speaker mode.
I have the same issue with my newly bought note 9. The speaker opens by itself during a call and when I check the speaker icon on the screen it's not on.
Is this an extra feature that I can change ?
Hey guys, can you try booting your phone into safe mode to see if the problem continues?
To get into safe mode, just do the following:
Let me know how this works.