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user7EyWM0fBGX
Asteroid

Galaxy note 9 stereo speaker issue during call

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Shouldn't the top and bottom speakers work when we are calling someone and phone is on speaker mode? Both speakers work fine during music and video playing. Bottom speaker is fine. If I move the phone around during call, the top speaker starts working as well here and there. I have noticed this same thing in all note 9s at my local atnt store as well. My phone was ordered from Samsung. Anyone else having this issue? It looks like a software problem to me.

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Samsung Moderator
Samsung Moderator

Re: Galaxy note 9 stereo speaker issue during call

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Hey, give this a shot.

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Phone > Storage > Clear Data and Clear Cache. 
 Restart Phone

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63 REPLIES 63
Samsung Moderator
Samsung Moderator

Re: Galaxy note 9 stereo speaker issue during call

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Just to double check, have you updated your device recently?

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Samsung Care Ambassador

Re: Galaxy note 9 stereo speaker issue during call

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I believe that's how it's supposed to work since mine only uses the bottom speaker while in speaker phone mode and both speakers while listening to music and videos 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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Only weird thing is then why does the top speaker start working during speaker call when I move the phone around.

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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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No, I haven't updated it. I did factory reset before transferring over my data few days ago. There are no other software updates.

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userH0NNklCPNF
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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Can confirm I'm seeing this issue as well

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userPw8zCcNVJ4
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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Me too!

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Samsung Moderator
Samsung Moderator

Re: Galaxy note 9 stereo speaker issue during call

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@user7EyWM0fB; While this appears to be a normal function of the device, I would be more than happy to look further into the issue for you. Could you please provide me with the following information. 

 

Full Model Code

Carrier

Baseband Version

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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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Model is SM-N960U, carrier is atnt, N960USQU1ARH4

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Samsung Moderator
Samsung Moderator

Re: Galaxy note 9 stereo speaker issue during call

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@user7EyWM0fB; Thank you for providing that information. We will continue to look into this and follow up when we have an update. 

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