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Samsung Moderator
Samsung Moderator

Re: Galaxy note 9 stereo speaker issue during call

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Hey, give this a shot.

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Phone > Storage > Clear Data and Clear Cache. 
 Restart Phone

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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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Nope, still same issue. I have 2 phone apps as system apps. One is using battery the other isn't. Doubt if this is issue. It happens in WhatsApp speaker call as well.

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Pierhh
Halo

Re: Galaxy note 9 stereo speaker issue during call

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This is not the solution.

 

I meant at least not mine note9.

Still the upper speaker turns off/on if you cover with your hands/finger on the camera line sensor when you are calling with handsfree/speaker mode.

 

Who ever fixed with this solution please clarify.

 

I opened this defective problem in other discussion along with few other defective problems but Samsung deleted the whole discussion suddenly.

 

What is going on Samsung??

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Samsung Moderator
Samsung Moderator

Re: Galaxy note 9 stereo speaker issue during call

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Is the issue only happening during calls or does it occur when media is played as well?

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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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Only during calls on speaker. I found out one more thing. If I block the sensor on the left on phone it shuts off the top speaker during call. If I lay the phone flat or side ways, I'm guessing the sensor feels like something is blocking it and it shuts off the top speaker. Most likely a software update where top speaker stays on at all times regardless of any sensors will fix the issue.

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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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Basically, the proximity sensor on the top left side of phone that shuts off display when you bring it to your ear is likely influencing this behavior during speaker calls. 

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user4DM2KnyV3P
Constellation

Re: Galaxy note 9 stereo speaker issue during call

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It's happening during calls with me where the speaker suddenly turns on while the speaker icon is showing that it's off (not green). I tried to clear the cache as explained and also tried the safe mode but the issue is still persistent. It's really annoying and embarrassing.

 

Could it be a hardware issue? or should I just wait for the next update that will fix it ?

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user7EyWM0fBGX
Asteroid

Re: Galaxy note 9 stereo speaker issue during call

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Every note 9 user I met so far has this issue. Most likely a software issue not hardware because it works fine during videos and music.

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user0ojLY6WbE2
Constellation

Re: Galaxy note 9 stereo speaker issue during call

JUMP TO SOLUTION

Yup, have looked through developer options and everything and i can't find a resolution. It's annoying cuz depending on how you hold it it'll start playing from the opposite speaker making it hard to hear the person talking sometimes. Let's get a resolution nowwwwww

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userqgtSu4j2hy
Astronaut

Re: Galaxy note 9 stereo speaker issue during call

JUMP TO SOLUTION

Its the call record apps that causes this issue. 

 

Go to your call record app > setting > turn off auto speaker. 

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